Legal Services

The Outsourced Services Industry has evolved and markedly leapt with the advent of legal outsourcing. This is creating new avenues of opportunities beyond traditional contact center activities. The legal services sector, in particular is witnessing a concerted move towards increased business process outsourcing as a strategic option. This industry is ideally suited for outsourcing, given the large transaction volumes and reliance on rule-set processes.

However, there are still certain challenges that are faced by Law Firms. For instance,

IT.

Small to medium sized firms do not always have the resources available to buy and maintain the latest IT systems, leaving them unable to use new versions of software. Additionally, many businesses find to their cost, that they are responsible for software license compliance and dedicated human resource support for IT Management.

Cost

Law firms are under tremendous industry pressure to sustain charges owing to a fragmented market place and increased competition. Low technology dependence Law firms need to recognise the importance and benefits of electronic data, keeping in mind attempts on part of the government such as the Pisces Initiative. Customer Satisfaction Studies have shown that most people are dissatisfied with the current Conveyancing system in the UK. The system is very slow and is plagued by delays. A staggering 30% of the cases do not reach completions, this after negotiations are completed. As a result customers have to face unnecessary stress, disappointment and frustration.

Why Outsource

Law Firms today, have the option of considering where their document preparations, management, litigation support and research processes should be located and whether or not they ought to be outsourced. The advantages in doing so would include.

Legal Structure

India is a highly attractive option when it comes to outsourcing, keeping in mind the existent legal structure. The Indian legal system draws its sustenance from common law doctrines and Indian legislations draw heavily from English ones. Such being the background it does not take much for a lawyer to switch over from Indian system to English system.

Technical Know-how

India today is one of the most viable options for outsourcing. This is because of the high technical know-how, availability of skilled manpower, not to mention the substantial cost advantages. Law firms and legal departments of corporates are increasingly following the BPO route to reduce cost and increase efficiency.

Quality Resources

Many large law firms are considering outsourcing some of their research and document preparation to overseas employees. The majority of the work is outsourced to India because of English being the official language, the legal system being similar to that of Britain and cost-effective wages.

Increased Profitability

Offshore workers work for a fraction of the price and the use of offshore providers allows firms to continue to handle matters profitably and give clients the discounts they demand.

PACIFIC’s Propositions include

IT Infrastructure

•PACIFIC has a solution to all businesses and firms with running their IT Systems effectively, at minimal costs, as we have

• Best of breed IT technology and redundant communication networking

• Alliances with case management tool providers to implement the right technology for your business

• Capabilities to host and maintain data on your servers. Data Security

• An effective Disaster Recovery and Business Continuity procedure

• A secure environment for your data, which can be scaled or de-scaled to meet your requirements. Customer Satisfaction

PACIFIC’s model thus aims to streamline your processes, keeping in mind the Pisces Initiative and also eliminates all supporting costs which you might have to other wise bear.

PACIFIC Services

Residential Conveyancing

We deal with end-to-end Conveyancing right from the set-up stage to the post-completion stage. A typical transaction would normally include the following stages:

• Preliminary Negotiations This would include a preliminary interaction with the customer, by the law firm.

• Pre- Exchange of Contracts This in a typical sale/purchase transaction would include the completing all pre-contract enquiries and the obtaining of all relevant documents from the relevant parties and at the same time arrange for the valuation of Property and thus enable a smooth exchange of contracts.

• Completions To enable proper transfer of purchase money and facilitate release of keys / possession to buyers

• Post Completion Formalities regarding Stamp Duty and Registration of title with the HMLR

Paralegal Services

• Legal transcription

• Data Management

• Data Conversion

• Word Processing

• Deposition summaries

• Legal Coding

• Legal Billing

Non Core Services

Legal Drafting and Documentation

The drafting of Pleadings and Written Statements; Pleas and Submissions; Drafting of Wills, Probates and Letters of Administration,Correspondence between Counsels etc.,

IP Related Service

Research on Patents and Trademark and Patent Drawings

Legal Research and Analysis

Preparation of legal opinions and briefs for all practice areas and all levels of courts and preparation of updates on key legal issues and other research memoranda on all areas of law.


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